only got username to an account and reset password doesn't send an email

[Bloodyz0]

I had Quest 2, and returned it the same day I bought it due to motion sickness. but I managed to create an account and buy virtual desktop. well Now I bought quest 3 and I want to log in to the same account because I bought something there and I can't,

but when I try to go to the reset password page it says it sends a confirmation email or something like that but it doesnt send anything and I don't know what to do. I'm using another account right now and I do not want to purchese virtual desktop again