package delivered to the wrong address

[trawreb]

bonjour,
comme je ne sais pas ou signaler cela ,
j'en parle ici ,
j'ai commandé recemment 2 manettes oculus quest 2 (gauche et droite ) sur le site meta
et , le service de livraison UPS, a livré mon colis a une adresse en allemagne , celui ci a été receptionné (par un malhonnête donc) , mais ,le souci c'est que mon adresse a moi , elle est en belgique , en clair il on fait tres fort etant donné qu'il se sont carrement trompé de pays
j'ai déposé 2 plaintes aupres de UPS (une telephonique et une sur leurs site officiel , depuis silence radio , dès lors que puis je faire pour récupérer mon colis et me le faire livrer a mon adresse reele en belgique ?
d'avance merci a ceux/celles qui voudrons bien m'aider
cela reste une somme et je me vois mal laisser mon colis a UPS , qui sont pour moi soit malhonnête, soit totalement incompétent .

Good morning, as I don't know where to report this, I talk about it here, I recently ordered 2 Oculus Quest 2 controllers (left and right) on the meta website and, the UPS delivery service, delivered my package to an address in Germany, it was received (by a dishonest person therefore), but, the problem is that my address is in Belgium, clearly We are doing very well given that they are in the wrong country. I have filed 2 complaints with UPS (one by telephone and one on their official website, since radio silence, so what can I do to collect my package and have it delivered to my real address in Belgium? Thanks in advance to those who would like to help me This remains a sum and I can't see myself leaving my package with UPS, who for me are either dishonest or totally incompetent

[MetaQuestSupport · Accepted solution]

Hi @trawreb! Thanks for reaching our about this, and what you said totally makes sense. We understand how important it is to get back to gaming and we want to get to the bottom of this as quickly as possible. We would need some information to look further into this issue for you. Which is why we need to get you into our PM's! 

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