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pairing issue (kinda)

Honored Guest

so i was just wondering because i have been having problems pairing i was wondering if not being the admin on the quest 2 would stop bluetooth from working on the non admin acc


Community Manager
Community Manager

Hello! Thank you for getting in touch to share your concerns. We want to make sure your gaming experience with us is not affected. Just to clarify, you don't need to be logged into the admin. account on your device to connect to Bluetooth. We can see you're having some difficulty connecting, but don't worry, we're here to help!


To start, let's give the following steps a try and go from there:

  1. Restart the headset 
  2. Try to sync the headset to another device
  3. Try to sync a different device than the headset to 
  4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.) 
  5. Clear the Bluetooth cache on the host device (see how to below)

On an Android device

  1. Open Settings and go to Apps.
  2. Go to Bluetooth
  3. Tap on Storage and Clear Cache.

On an iOS device

  1. Open Settings and select Bluetooth.
  2. Forget every Bluetooth device in the My Devices list using the "i" icon.
  3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

Let us know if you have any further questions on this. We'll be looking forward to hearing back from you so that we can get you back to gaming as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey there! Just wanted to follow up with you this morning. We see that our conversation is still open and we haven't heard back from you just yet, so we just want to check to see of you still need an assistance. If so, feel free to reach back out to us. We're always happy to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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