passthrough background is black when watching videos

[JakEV_DFS]

I've never had any problems watching pass-through videos on my Quest 3 until about a week ago.  when I'm on the main menu of my Quest 3, pass-through works fine and I can see my room perfectly. when I try watching a video though I can't see my room at all. the background is just either black or blue, and these are videos that I've already successfully watched in the past with pass-through and it worked perfectly. I was able to see my room and myself. but now for some reason the background is just either black or blue or a solid color. I can't see my room at all, yet the pass-through works perfectly when I'm on the main menu. I've tried on two different apps, Moon VR player and playa VR, and it's the same problem with both

[MetaQuestSupport]

Hey @JakEV_DFS, 

Thanks for bringing this to our attention! We would love to help you out with this passthrough issue, so that you can get back to watching videos without a problem. 

We would like to suggest a Hard Reboot of your headset, as this can often resolve software glitches. 

To Hard Reboot your headset:

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:

• Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
• Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
• Use the volume buttons on your headset to highlight Yes and press the power button.

Please let us know in a DM how this goes for you, as there are other steps we can try if you're still facing issues! 

All the best!