cancel
Showing results for 
Search instead for 
Did you mean: 

problem verifying with credit card for childs account

LazarusPx
Honored Guest

I'm trying to setup a childs account for my son. 

Get all the way to the part where you have to verify your an adult/parent with a credit card payment. Go to process the payment and it says something has gone wrong. 

- I've called the bank, who have said they have received no requests for money. 

- Tried different credit cards and debit card with no luck.

- Tried different devices and PC no luck.
So after all this i setup an account for my son using his emailed address but with an adult DOB. Then changed the DOB to his actual one. Unfortunately i just end up in the same situation where it askes to process a CC payment and says something went wrong. 

Can someone give any idea on how I can get this payment to go through please. 

0 REPLIES 0
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?