I’m a parent managing a child account. My child is the Oculus user. She wants to play Beat Saber so I purchased it from the store and gave her permission to use it, but in her headset it just says “Request sent.” I’m sure I must be missing a step, but I have no idea how to get her access to this game.
I’m having the exact same issue with my son’s account. I gave permission for Fruit Ninja 2 and bought the game, but on his headset it still says “request sent” (even though I accepted) and bought the game. What am I missing or not doing?!? 🤷:male_sign:
I find the interface terrible and confusing between Meta accounts, parental supervision, and the Oculus app. 😡
I had to switch to my account before the headset recognized that the game was available.
Also just to note, supervised accounts can only play the basic Beat Saber, if you purchase any music add-on packs the supervised account can't seem to access them. I don't know if that's a common DLC problem on the Quest or what.
Same here, m really struggling to know how to manage my child’s account. She’s requested games, I’ve approved and given access, then purchased with her gift card but it is now only showing on my profile and not hers. I know I’m missing something but I followed the instructions given so don’t know what it is. PLEASE HELP!
Hey everyone! We see you are having trouble with the purchased games for a child account. We want your little ones to have a fantastic VR experience, so we're more than happy to assist you! We recommend referring to this articleand making sure you've completed all the required steps. Also, it might be worth trying to deny the permissions and then reallowing them to see if it helps resolve the problem.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for reaching out, @Jabrwock! We'd like to express that downloadable content (DLC) and addon content purchased separately from the original app cannot be shared via App Sharing.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey everyone! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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