02-07-2023 07:22 PM - edited 02-07-2023 07:24 PM
every 5 seconds to a minute my air link will freeze for a second or two which is really a disturbance when im trying to play games i have tried clearing pc space checking for updates reinstalling the app and nothing works
note
it was not freezing before but one random night it started freezing
02-08-2023 11:30 AM
Hey pufferfisharecool. We know how troubling it can be to have AirLink freeze randomly. We want to do everything we can to get this fixed for you. Would you mind answering a few questions for us, so we can get a better understanding on your situation
We look forward to your response and getting a better idea of how we can help you.
02-08-2023 04:09 PM
1 yes it works by itself
2 yes it happens when i use link
3 its in the room next to me
4 i dont get any error messages it will just randomly freeze
02-08-2023 04:16 PM
Thanks for reaching back out and giving that information, we'll like to try rebooting the headset and repairing the desktop app.
After that please use these steps to repair the desktop app.
1. Go here scroll down to whichever software you need to download and click Download software.
2. Select Repair.
3. Allow the repair process to run, download and install.
4. Launch the Oculus PC app.
Please reach back out and let us know how this helps your situation.
02-08-2023 05:05 PM
it still did not work
02-08-2023 05:35 PM
Okay thanks for trying those for us. We'll need to get a look at your Logs, so we can see if there is anything that could be causing this.
To collect your Logs, please do the following.
Now once you gather your logs, please do not send them here. This is because we cannot take a look at your Logs from our end. We don't have the necessary tools to do so at this moment.
With that being said, we'll like for you to go to our support website for better assistance with this. Once you get in a conversation with a agent, that's when you'll be able to provide your Logs.
02-16-2024 09:12 AM