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quest 2 passthrough\hands not working

darth_ogre1427
Honored Guest

passthrough is not working, same with the hands i have read all of the other support solutions and have tried them, from power cycling to even factory resetting my headset and nothing works.

when i double tap for passthrough nothing happens besides my controller hands go black, and when i restart there is nothing but darkness until i go into immersive.

same thing with hands i have done everything to fix them, but my hands just simply do not show up..

any suggestions?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @darth_ogre1427! Thank you for using Community Forums for help! We understand that you are having an issue with your passthrough and the hand tracking not working properly. We never want to hear that you are having those issues. We would be much appreciative if you could elaborate on what exactly is not working concerning the passthrough. Also if you could send us some screenshots of the hand tracking not working and the passthrough issue, that would be amazing! Thank you so much for your patience, we appreciate it and you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey @darth_ogre1427! We just wanted to hop on over here and check in on you and see if you need any assistance still! If you do, we are always here and always ready to help you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!