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quest 2 - screen not working

strm0bm0
Honored Guest

i got my quest 2 a week ago and two days ago the screen just stopped working.. it keeps flashing white, when i cast it on my phone i can see everything perfectly. and when i restart it i’m able to see the meta symbol but it’s still flashing white. can someone please help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @strm0bm0! Congratulations on your new device, but we surely hate to hear that you're having display issues! We'd love to assist you in getting this issue resolved. Were you able to attempt any troubleshooting steps? Do you mind telling us what they were so that we won't have you repeating anything? We look forward to hearing back from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @strm0bm0. Just following up with you to see if you are still needing assistance with troubleshooting your Quest 2. Let us know how we can further assist you. Hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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