11-03-202301:13 AM - last edited on 08-06-202407:42 PM by LaserDisk
My quest 2 stuck USB update mode
I can't even click on any of the options, the bar just keeps cycling through the options and pressing the power button won't click on any of the available options. None of the buttons are stuck, I take pretty good care of my tech Sadly, when I got in contact with meta for help, they couldn't do anything for me and basically told me to blow my money and replace it. This just sucks because it was a gift from someone really important to me.
Hey @boi_in_the_void! We're truly sorry for our delay to address your concerns regarding your device, but we're happy our support team could help to provide more insight on potential next steps. With looking into possible replacement options not being the most appealing, especially when the gift means so much to you, we want to make sure the following have been completed to confirm all troubleshooting has been attempted:
Charge the headset for 2 hours.
With the device powered on Hard Reboot the headset by holding the power button for 30 seconds.
As the device is coming back up, let's uninstall and then reinstall the Meta Quest mobile app.
12-07-202311:19 PM - last edited on 12-08-202302:04 PM by Lowkey.Just.a.Bot
Currently I’m experiencing the same issue I tried to get resolved 7 months ago, support over the phone said they would ship me a new quest in the mail, I’m still waiting and I’ve also got usb update mode boot loop, thought by now there would be some way to update the software via usb to pc by now. well I guess not.
Hey there @shanerecon! We've noticed that you're facing some difficulties with replacing your Quest 2, and we want to assure you that we haven't forgotten about you. To assist you better, please send us a private message so that we can gather more information and investigate this matter further. To send us a PM, simply select our name to access our profile page or click here. Once you're there, click on "Send a Message" to reach out to us privately. Just a friendly reminder, make sure you're signed in to the community before sending the private message. We're eagerly waiting to hear from you!
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Hello @shanerecon! We just wanted to follow up with you on the issues you were having. Were you still experiencing these issues? If so, please send us a PM, simply select our name to access our profile page.
Hope to talk to you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello I have been trying to fixed my oculus but no matter what I've done it just doesn't work and it stuck on the loop the time that it fixed itself was when I left it in a dark Room for 4 days without letting it charge and put rubbing alcohol on a q-tip on to the buttons i only got to play at once that night and then it did it again and I've been to 5 different stores and I can't get another Quest two. can you help me?
Hey there, @Adamtavius! We would love to look into your device together. Have you tried factory resetting your device, by chance? If not, we recommend giving that a try. If you have tried it already, please reach out to us via PM detailing what happened during the process and we can take a closer look.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @Adamtavius! We noticed that we haven't heard back from you yet. If you still need help with this, please reach out to us privately with the steps in our last post. We're more than happy to continue looking into the matter together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ive also had this issue for close to a year nobody has tried helping me with this and i was hoping i could get a new one because i spent a lot of money on this and if i have to buy a whole new one i think thats not fair i was really hoping someone could give me a new one i tried everything and nothing worked.
