my headset will not connect to the app no matter what i do. i tried every stated solution, contacted support, did everything i could with bluetooth, factory reset my headset (and i had to reconnect it using quest dev hub) i have an android 13, ive tried it on 2 different phones, 3 different networks, and still, nothing. im trying to connect it because i bought 400 dollar controllers and i cant connect them because i cant connect the headset. i dont have dual band blah blah same network and i dont know what to do
Hey @isharted! It appears that your headset will not pair. First, we want to thank you for trying some steps on your own; it lets us know you're ahead of the game. We understand how this can affect your gameplay time in the wonderful VR world. No worries; we'd be happy to assist you.
Please let us know if what @Das.Bearski suggested you do worked for you. If not, please let us know, and we'll happily assist further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @isharted We understand that this is not an ideal situation, however, we want to get you into the Metaverse as soon as possible.
Please send us a DM so we can look into this further for you. Just select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
In the meantime, if you have any other questions or queries, please don't hesitate to reach out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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