Started my quest 3 after 3-4 days of not using it, controllers weren't getting detected so i assumed the batteries were dead, so i changed them. Now my left controller gets detected but my right controller blinks S-O-S in morse code. I searched for a solution online and on the forum, nothing has worked so far. I have not had any issues like this before and i've had the headset since the release. Any help appreciated
i have tried:
-taking out battery, waiting 30 sec, and putting it back in.
-factory reset of controller (holding down a and pressing meta button). did not blink 0range/white, just continued to blink SOS.
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I’m glad you were able to fix the issue I was not so lucky… After deleting my headset from my account and performing a factory reset, I am unable to access the pairing/unpairing section on phone app since my headset is not connecting to the app anymore it has gone into a startup loop and will not connect with controllers or anything so accessing the controller is not possible.. Many factory resets and attempts to reset the controllers have failed to fix the problem. I am currently working with support team and I am awaiting further instructions to initiate a replacement for headset and controllers with an estimated time frame of 10-16 days before I will receive a replacement. This is not an isolated issue as I have seen many complaints and have not seen any resolution on any of them. Seems like a known issue with the hardware but meta doesn’t offer a fix and 10 days seems like a long time to make customers wait for replacements of devices that are a month old and not cheap! Overnight shipping should be standard but I bet the number of replacements is getting ridiculous now and they are ok with the poor customer experience to save a few dollars… I just hope I’m not going to be one of the lucky ones who I’ve seen on here that have had the same exact issues and have been through the replacement process 3 times and they are just keeping their fingers crossed hoping it doesn’t happen again… I’m sorry but that’s just terrible customer experience and it’s a shame because I really enjoyed my quest 3 when it was working! If I get a replacement and problem persists I will be sure to take that as a good indication that they do not value my business and I will seek a refund and try a competitors product before another 15 day wait for a new product with the same issue!
This. I've been trying to find a solution to a "tracking lost" window and controllers not being recognized. This online support is next to useless -- or at least it has been for me. The automated/AI responses are aggravating, especially when they send you to FAQ's that don't even list tracking and controller issues that you've been experiencing. Meta needs to get on top of this. It won't be long before Apple creates a VR headset for the masses that interacts with their iphones seemlessly -- and doesn't cost $3400.
Hey @ocellaris7! We understand that tracking problems have been occurring with your Quest controller and apologize for any delays we have caused in play. Our goal is to provide you with both the best experience and the best resolution to your issue. To ensure the best service possible, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.
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YES! This is such a headache. And the worst thing about this, most agents don't even seem to realize this is a widespread issue.
My issue started with them taking back the headset (which the first one was faulty) But they wouldn't take back the controllers. I thought it better to take everything back to be safe... and that is where the first big mistake was made.
They should have taken everything back, and sent me a replacement for everything, because they took the headset back and not the controllers, I was unable to log into the meta app / connect with the headset in order to access the settings to unpair the controllers. You can't actually just access and unpair the controllers without connnecting to the headset, which is a fatal flaw in their support. But they continued to send me headset after headset despite me insisting they needed to address the controllers. Finally they are having me ship each controller separately for some reason... all in all, I have had nearly 3 months of trouble. The customer service unfortunately is really bad. Or at least, they don't have the powers to be reasonable and just replace the whole thing. They probably paid more in shipping than all the trouble is worth. They certainly have damaged customer relations more than it's worth, I am never buying anything from meta again.
My first headset suddenly started blowing air for no reason, so I contacted support. They told me I should send it back and I would receive a refurbished one. Before receiving this mail, the headset was back to normal, so I did not want to send it back and receive a refurbished. But Support insisted this was the best thing to do. The process of getting the new one was very quick, but I could not connect my controllers, I just keep seeing the video that I need to remove the papers that are between the battery and the controller. After getting a lot of advice from support, nothing seemed to work. Eventually I had to send it back and get another new refurbished one. It arrived today, but again the same problem.
If META tells you to send it back, DO NOT do this. I wished I didn't do it, because I am not able to use my VR for 3 MONTHS now.
I finally got itnto work with the new headset... a little fluky. Try leaving the headset on when it gets to the pairing screen. Put it down... come back a half hour later... when it wakes up it may come up to a different pairing screen that works when you use the meta button / b? Button to pair? I can't remember the button combination anymore but it's out there on the forums somewhere. The new screen let it pair. Not sure if this will work for everyone.
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