Having a weird issue with quest 3 controllers disconnecting after version 60 update. This happens when I'm close to my wireless router. This was not happening before the update. Note, this is not Tracking loss the controllers actually disconnect from the quest 3. I'm wondering whether the channel the controllers are on has changed and if that it is interfering with my wireless router causing them to drop.
Hiya, @Peteo! Thanks so much for bringing this to our attention. We know how controller disconnects may hinder your gaming experience. We don't want that; we want to ensure our community is enjoying the VR adventures they deserve! We'd love to gather a bit of info from you and get the ball rolling on this. Would you mind sending us a PM so we can tackle this issue together?
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to getting you back in the VR world!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Peteo! We're just following up to see if you still need assistance on this issue with your controllers? If so, shoot us a PM! We're happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
