hello, i bought my quest 3 five days ago from best buy. when booting it up this morning the three white dots showed up then froze with the white dots still on my screen.
the white indicator lights are still on on the exterior of the headset.
if someone could please help. i don't really know what to do and i really don't want to have to take it back.
Thank you for reaching out to us, @paddletirexl434! We are thrilled and thankful that you have become a Meta Quest user! Can you verify that your device is connected to WiFi and has been fully charged? We understand that encountering a frozen screen is not a pleasant experience. By following the steps, here, a factory reset should be able to resolve the issue. We would appreciate it if you could let us know if this was a success. We are looking forward to hearing from you soon!
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Hey @paddletirexl434! We're following up to confirm whether factory resetting your Quest 3 enabled it to proceed past the loading screen. If not, could you please answer our previous questions and let us know what you are currently experiencing? Once we have this information, we will be able to provide better assistance. We're eagerly anticipating your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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