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quest 3 is telling me to connect to organization and will not let me go any further in setting up

FredBVolvo
Honored Guest

I received 3 new quest 3 from my supplier. I want to setup them as I on-boarded several Quest 3 in the past.
We do not use Meta for business, but another MDM.

When I want to register this new device on my meta smartphone apps, the Quest 3 want to connect to an organization ( work or school) . the device provide me a 8 digits code with hexa characters, when I'm expecting a 5 numerical digit code.

I do a factory reset several time / I change the wifi access point .

any idea ?

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi @FredBVolvo! Thank you for bringing this issue up to our attention. 

 

We can see you already tried performing a factory reset and with a different Wi-Fi network. We are more than happy to help and take a closer look into this issue for you. 

 

To do so, we will require some information we wouldn't want you to post in a public space, so please send us a PM. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

FredBVolvo
Honored Guest

Hi, the answer provide deos not fix my issue.

My headset try to connect to an organization '(flag as "Meta for business" ? ) when I want to register as a customer version 
thanks 

Hello, 

 

Thank you for contacting us today.  We understand your situation.

 

If you would like assistance with a meta account, please contact us privately as we may need confidential information.

 

If you already have an open case with us, please send us the ticket number privately.

 

Please select our name to access our profile page, or click here: https://metaque.st/CommunitySupport.

 

Then click on “Send a message” to send us a private message! Please remember that you must first be logged in to the community to send us a private message.

 

See you soon 🙂

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again, We hope you are well. 

 

If you have any further questions, please contact us again.

 

We will be more than happy to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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