Thank you for bringing this to our attention, we would love to assist with your connection issues!
The steps you have attempted so far are certainly in the right direction, we kindly ask that you continue this by ensuring your USB drivers are fully updated.
It is also important to test multiple cables as each situation can be different.
As our team is unable to confirm the quality of any third-party product, further information will assist with our assessment.
To continue the conversation, please reach out via our private message.
Please click on our name to access our profile page. Once there, select 'send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.
Thank you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
