Hello, i have had a very annoying issue with my quest 3 controllers since i first got the headset last year.
The triggers on both of my controllers have issues with detecting when my finger is on the trigger. it will flicker like im taking my finger off the trigger, when my finger is still on it. and sometimes it will simply not detect my finger at all.
this has been an extremely annoying issue and no amount of pairing or cleaning has fixed it. I was hoping it would be fixed by a software update, but it has been 7 months and it has still not been fixed. the only thing i can think of now is just getting new controllers, but they are expensive and this issue could just happen again, though it is unlikely.
i was wondering if anyone else has had this issue, and if it is fixable.
Hello @Suggleman! We hate to hear that you have been experiencing issues with your controllers since you originally got the device. We know how this can takeaway from really enjoying VR, and we would love to team up with you to see if we can figure this out. We appreciate you providing us with the troubleshooting efforts of cleaning and trying to unpair and repair the controllers. You may have tried this as well, but we just want to make sure we cover all possible issues. We want you to try a controller factory reset to see if this resolves the issue with your controllers. Follow the steps below to get this done.
Use the correct button combination to start the factory reset process.
Right: Hold the A button and tap the Home (Meta logo) button 5 times.
Left: Hold the X button and tap the Menu button 5 times.
The LED will blink orange/white while the factory reset is being performed.
The LED will then change to light blue during boot.
Controllers can be used again as normal once the boot is complete.
Give this a try and get back to us with the results. We look forward to your reply!
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Hey there, @Suggleman! Thanks for letting us know that factory resetting your controllers didn't fix this issue. In addition to the troubleshooting steps you've already completed, have you also removed or replaced the batteries in the controller?
We also want to make sure your play area is well lit without direct sunlight. Can you also confirm your play area is free of small lights such as Christmas lights or LED strips as well as reflective surfaces such as mirrors, glass, or polished marble?
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We appreciate you looking into these! As a final measure, we'd like to recommend unpairing & re-pairing your controller, and performing a Factory Reset on your headset! Before resetting, we advise you to make sure that your Cloud Backup is enabled. Please give this a try!
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Knock, knock! We wanted to check back in with you to see if you'd been able to give those steps a try! Please let us know if there's anything else we can help you with!
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Hi again @Suggleman! We appreciate you exhausting those troubleshooting steps. We'd like to look further into this and see what options we may have for you. At your earliest convenience, please send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing back from you in PM!
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