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quest link doesnt load on quest 2

sigma321456
Honored Guest

I just got this pc for Christmas and i played pcvr and it worked now its stuck on a loading screen and it doesnt 

connect

specs

rtx 4060 ti

ram 32g 

one tera bit ssd

cpu amd ryzen 7700 

3 REPLIES 3

oculusness
Consultant

@sigma321456  have you tried the SteamLink or Virtual Desktop apps to connect your PC to the headset wirelessly?

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

Glowingheat
Honored Guest

Sounds exactly like my issue.  Link cable and airlink no longer work as of a couple of days ago on my Quest 2.  I use a 3080, windows 11 23H2 intel 9 10900k.  Tried two link cables, one the official one, which was brand new.   Ive done a factory reset of the headset and uninstalled a reinstalled the Meta link app. No joy!

It had been working fine for over a year prior! I use it nearly every other day.

I get stuck on the white meta logo black screen and three dots - it doesn't ever show my desktop through either airlink or cable link. 

The app 'Virtual Desktop' does work (you have to pay $25), but my game doesn't work properly with that, and that is not the point!

I have a ticket open currently, but please raise it with support so we have a better chance of fixing it.

oculusness
Consultant

@sigma321456  try this fix that has worked previously for some - 

If you are experiencing a grayed out button when attempting to launch Air Link or Link, please follow these troubleshooting steps: Put on the Meta Quest headset. Go to "Settings" then select "System". Scroll down to find "Quest Link" and toggle it off, then back on again. Try launching Air Link or Link again.

If the issue persists after following these steps, please try restarting your computer and headset before trying again.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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