cancel
Showing results for 
Search instead for 
Did you mean: 

quest pro: yellow/brown haze

NotThinkingMan
Explorer

I bought a quest pro and I have the following symptoms.

2022-12-05 20.06.56.jpg2022-12-05 20.07.00.jpg

The brown or yellow haze in the upper right corner of this right lens is very annoying, especially when playing a game in a dark environment.

 

But Meta refused to replace it, saying it is a normal

I've tried a lot of what they call a solutions: factory reset, improving how to wear a headset, using/not using a light shield, etc., but there's no improvement.

 

I don't really understand why Meta doesn't accept my product replacement request

Do your products have the same symptoms?

1 REPLY 1

Slade1973
Protege

I’m surprised they won’t send you a replacement. They’ve been sending out replacements for this very issue since launch, but I have yet to find a report of a replacement not having the same problem. A search of Reddit will reveal threads containing reports of people sending their headsets back, but getting replacements that have the exact same problem. And Meta hasn’t publicly acknowledged the problem.

Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?