"Can't Connect" Oculus Setup app

[Fobby]

 

[Debug] [19/08/2024 19:47:42] Starting up _OculusSetup v1.16.0.0.

[Debug] [19/08/2024 19:47:42] Command-line arguments:  [drive, =D, --setupPath, C:\Users\hakki\Downloads\OculusSetup.exe]

[Debug] [19/08/2024 19:47:42] Wrapper path supplied: C:\Users\hakki\Downloads\OculusSetup.exe

[Debug] [19/08/2024 19:47:42] Using release channel override 'drive'.

[Debug] [19/08/2024 19:47:42] Setting locale to 'en-GB' from input locale 'en-GB'.

[Debug] [19/08/2024 19:47:42] Setting FBT locale to 'en_GB'.

[Debug] [19/08/2024 19:47:42] Setting BCP 47 to 'en-GB'.

[Debug] [19/08/2024 19:47:42] Setting canonical IETF tag to 'en-GB-u-rg-gbzzzz'.

[Debug] [19/08/2024 19:47:42] Setup action:  Install.

[Debug] [19/08/2024 19:47:42] Created secure temp directory at 'C:\Users\hakki\AppData\Local\Temp\OculusSetup-5b7e7672-9e40-4fcc-aa73-d504ae3f6661'.

[Debug] [19/08/2024 19:47:42] Extracting asset 'libcrypto.dll'.

[Debug] [19/08/2024 19:47:42] Extracting asset 'DaybreakNative.dll'.

[Debug] [19/08/2024 19:47:42] Extracting asset 'OafIpc.dll'.

[Error] [19/08/2024 19:47:43] Error fetching / parsing config.\nSystem.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).

   at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

   at Daybreak.Net.Networker.<GetString>d__8.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Daybreak.Bootstrap.NetworkConfigFetcher.<FetchConfig>d__5.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Daybreak.Bootstrap.Config.<LoadConfig>d__0.MoveNext()

   --- End of inner exception stack trace ---

   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)

   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)

   at System.Threading.Tasks.Task`1.get_Result()

   at Dawn.DawnSession.InitialiseAsync()

---> (Inner Exception #0) System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).

   at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

   at Daybreak.Net.Networker.<GetString>d__8.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Daybreak.Bootstrap.NetworkConfigFetcher.<FetchConfig>d__5.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Daybreak.Bootstrap.Config.<LoadConfig>d__0.MoveNext()<---

[Debug] [19/08/2024 19:47:47] Initialising Analytics.

[Debug] [19/08/2024 19:47:47] Querying machine metadata.

[Debug] [19/08/2024 19:47:47] Anti-virus found: Windows Defender(397568, Enabled, Up-to-date)

[Debug] [19/08/2024 19:47:47] Starting preflight checks.

[Debug] [19/08/2024 19:47:47] RunCheck 'Dawn.Preflight.ConfigInitialisedCheck' failed.

[Error] [19/08/2024 19:47:47] Aborting installation due to failed preflight check.

[Debug] [19/08/2024 19:47:53] Removing working directory.

[Debug] [19/08/2024 19:47:53] Exiting with code 1.

[Fobby]

Please don't tell me to disconnect delete this and that and whatever.
I have done everything.
Just give an answer according to the log.

[MetaQuestSupport]

Hey there, @Fobby. Thanks for reaching out. We're always happy to look into and help users with  Effectively the log says it can't connect. We'd need more information from you to dig into this further. Can you provide us the following?

• What headset are you using?
• What Are your computer specs (Ram, GPU, Processor, OS)
• Has this app ever worked for this PC?
  • If so when did it stop working?
• Are you connecting via Air Link? or Cable?
• What trouble shooting steps have you tried so far?

We're looking forward to hearing back from you on this!

[MetaQuestSupport]

Hi again @Fobby,

We just wanted to check in with you and see if you're still experiencing issues with the Oculus setup app.

If so, then please don't hesitate to get back in touch!

Can't wait to hear from you!

[Fobby]

i am still experiencing issues

[Fobby]

1 week ago

[Fobby]

it stopped working 1 week ago 
i tried deleting folders off of appdata
formatting all my drives
reinstalling every driver

[MetaQuestSupport]

We appreciate you letting us know that this issue is still occurring. We would be happy to partner up with you on fixing this problem and provide more support. Please hit us up with a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey, @Fobby! Hope you're doing well! We just wanted to touch base and ensure you've been able to get that desktop application working as normal. If there's anything else you need assistance with, please don't hesitate to reach back out with a PM. We're here to help make sure you're all set!