Hey there, @Mr_Sukebe! We couldn't help but notice that you are reaching out because you are receiving an error message in regards to your controller not being tracked. We get how immersion breaking something like that can be and we'd love to help you get this issue sorted out as quickly as possible! Just to gain a little clarity on our end, we'd like to ask you a few questions:
Are you using a third party controller?
Have you tried to enable hand tracking to see if it helps to prevent the notification?
We look forward to hearing back from you and continuing to work together in order to get this issue resolved!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Heyyy @Mr_Sukebe! We just wanted to follow-up with you to see if you were still needing assistance with the tracking issues that you were experiencing with your controller. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for getting back to us with that additional information, @excitedking! We hate to hear that any of our users would be experiencing something like that and would like to get to the bottom of this issue. We'll just need a few more details to help us troubleshoot with you. Can you please answer the following:
Are you using a third party controller?
Have you tried to enable hand tracking to see if it helps to prevent the notification?
We'll be standing by in order to assist you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ah, okay. By chance, have you tried to perform a factory reset? If not, we would recommend performing a factory reset as this erases everything off your headset and returns it to the software state that it was in when you first took it out of the box.
To perform a factory reset:
Turn off your headset.
Hold the power and volume down (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please let us know if this helps to resolve your issue. We will be standing by just in case further assistance is needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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