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"Error performing query." trying to submit warranty form

gpigparent
Level 2

I need to have both of my controllers replaced due to tracking issues. The website says they recommend replacing them with the warranty, but every time I try to fill out the form to print the shipping label I get "Error performing query" and can't get any further. I've tried several times. How do I get passed this? I can't find a way to connect with someone via chat or directly in any way.

2 REPLIES 2

gpigparent
Level 2

I was finally able to get to chat and Zain helped me out, emailed me the labels. I don't have an answer as to why I had the error message, but my problem was solved. 🙂

Hey @gpigparent, we're glad to know that you were able to get your issue resolved! Please, feel free to reach back out to us in the future either here or through our support channels regarding any issues you may be experiencing, and we'd be glad to continue assisting you. Cheers, and happy gaming!