10-03-202407:42 AM - last edited on 10-03-202407:44 AM by KaminasWife
Hi,
I bought a refurbished 128GB Quest 3 model from John Lewis when going through the setup process, I am able to access apps on my headset, but when trying to access the developer mode settings in the meta horizon app the only options are "finish setup" and "factory reset". I have tried factory reset 5 times but nothing changes. When pressing "finish setup" leads to a page which just loads infinitely.
I have just heard back from the wonderful engineers, and this should now be fixed for all users!
If you are still experiencing this issue, please attempt a fresh update of the app and see if that resolves it for you, if not, please reach out to Meta Quest Supporthere, and they will be able to provide some assistance.
Thank you all for bringing this issue up and submitting those bug reports, it has really helped!
Firstly, welcome to the Community! Let's try fix this issue so you can dive right into your new Quest 3.
Can you Just confirm, the headset is working fine and you're running into this issue on the mobile app when attempting to access only Developer Mode settings?
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Hi @MetaQuestSupport the headset works fine yes, on the mobile app, when I press on "Headset settings" I only have two options, "Finish setup" and "Factory Reset". Pressing "finish setup" leads to an infinite loading wheel. I left it for an hour, nothing changed, in fact the whell stop spinning and still nothing came up.
Alright. There is a small chance that it may be having trouble connecting or 'updating', for lack of a better term, the status of the headset to the app because it's not on a shared Wi-Fi network together.
In the meantime, are there any networks you could use to test this theory?
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Ah ok, we'd like invite you to PM us so we can look into any other troubleshooting options to try fix this for you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Talk to you soon!
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I'm also having this same issue - my Meta Horizon app is not able to complete the last step of "Finish setup". The wheel spins indefinitely, and eventually times out and hangs there
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