"Finish setup" loading infinitely in meta horizon app for iOS

[Jacobheree]

Hi,

I bought a refurbished 128GB Quest 3 model from John Lewis when going through the setup process, I am able to access apps on my headset, but when trying to access the developer mode settings in the meta horizon app the only options are "finish setup" and "factory reset". I have tried factory reset 5 times but nothing changes. When pressing "finish setup" leads to a page which just loads infinitely.

[brainafk]

Thanks, I‘ll try that out later. Good to know that there is a workaround for that.

[Driggsy]

Confirming “Finish Setup” works on a Samsung Ultra 24.

For anyone with the same “SOS light” controller issue:

Unpair your controller in the Meta Horizon app and re-pair it. Should work as normal right after!

[Eire_Max · Accepted solution]

Hey everyone,

I have just heard back from the wonderful engineers, and this should now be fixed for all users!

If you are still experiencing this issue, please attempt a fresh update of the app and see if that resolves it for you, if not, please reach out to Meta Quest Support here, and they will be able to provide some assistance.

Thank you all for bringing this issue up and submitting those bug reports, it has really helped!

See you in VR 👀

[Ian.Harrold]

I performed a factory reset, and then it was able to finally pair after the fixes were done by the engineers!    Thanks!

[LordArceus]

Happy to hear that you got it sorted! 🎮 🙂

Let us know if you need anything else! 

[Jacobheree]

I can confirm it’s now working on exactly the same setup that it originally wasn’t, didn’t need to perform any factory reset. Thank you for the quick turnaround!!