"Oculus" account being threatened with deletion even though I migrated to a Meta account

[sudsbob]

I believe I migrated my Oculus account to a Meta account last year. Meta has recently sent me emails about my Oculus account being scheduled for deletion on the 29th of March, the reason being I haven't migrated to a Meta account? I'd like to know if anyone else has received emails similar to this, and if this is a mistake. If it isn't, what steps can I take to make sure Meta doesn't delete my account?

[Choleni · Accepted solution]

Hi @sudsbob 

several people got those mails in the past days, it's a reminder.

I'm not sure why some people get these mails and other do not.

If you already migrated your account and can find all your games in your Meta account, you can just ignore it.

To be sure, you can do this:

Log in to your Meta account HERE

Click on your profile pic, then on "Meta horizon profile settings"

On the following page at the left bar click on "orders"

It should show all your purchases, including those you'ne made with your old Oculus account.

If NOT, send a PM @MetaQuestSupport  so they can have look in your account.

Click on the name to visit their profile page, then click the "send a message" button.

[rcmusic35470]

when you connect to your meta account and go the horizon profile to check, the domain name changes to secure.oculus and the navigator tab name to oculus.... this is so confusing......

[Choleni]

You are right, it's a kinda confusing😂

But if you have all your games at that place, all is fine.

[GrosMollets]

Thanks for the explanation. I was signing into my meta account and then it was showing secure.oculus.com... So I though my account was still under Oculus. I hope they finally remove the Oculus brand soon because it's confusing to have 2 different name for the same product/services