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"Unknown error occurred when redeeming this code". Need some help.

Frishhawk
Honored Guest

I have two codes that won't work. I bought one from Fanatical, and won a key on Reddit. Neither is working. I get the error code seen in the title. Can anyone suggest a fix?

2 ACCEPTED SOLUTIONS

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Frishhawk! We completely understand that you're having some issues redeeming a code, so we'd like to step in and assist you in getting this resolved. Please let us know what type of code you're attempting to redeem so that we can better understand you, and if you could share an image of the error that you're experiencing.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

MetaQuestSupport
Community Manager
Community Manager

Hello there! We're reaching out to check whether you still require assistance with redeeming the code you mentioned. If you do, please let us know, and we will be happy to continue supporting you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Frishhawk! We completely understand that you're having some issues redeeming a code, so we'd like to step in and assist you in getting this resolved. Please let us know what type of code you're attempting to redeem so that we can better understand you, and if you could share an image of the error that you're experiencing.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there! We're reaching out to check whether you still require assistance with redeeming the code you mentioned. If you do, please let us know, and we will be happy to continue supporting you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Frishhawk
Honored Guest

Thank you. The problem has been rectified.