cancel
Showing results for 
Search instead for 
Did you mean: 

"error performing query" when trying to redeem store code.

CleClay
Honored Guest

Please help! I'm trying to rede $50 store code and the message that comes up says "error performing query". I have refreshed the app and reinstalled it but it did not solve the problem. How do I solve this?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there!

Thanks for reaching out for help on the community forum.

We at Meta Support want to get this all sorted out for you as quickly as possible, so you can go off and enjoy it!

 

As this is a problem that concerns your account, please send us a Private Message, to keep your details safe and secure.

We will take a look into the issue, and find out what is causing the error message.

 

Thanks very much!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?