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"update your payment method due to it being too secure, try using paypal"

Alfie0VR
Level 2

Hey oculus, when buying things in-game i get this error due to my visa credit/debit card. My parents have PayPal but I don't wanna use it due to being business related, is there anyway i can fix this, it says "trying buying it from oculus.com or the oculus app" but the thing I want doesn't appear.  

 

Game: Gorilla Tag 

Item: "Early Access Supporter Pack £7.95/$9.99"

Error: "Sorry you cannot purchase this due to your payment method being too secure, try adding a PayPal account method or buy the item from oculus.com or the oculus app."

problems: Item only appears in game, doesn't show on the oculus app, doesn't show on oculus.com/experiences/[game number]/Gorilla-Tag 

Please help!

- alfie

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We can understand you're excited for Gorilla Tag. We wanted to pop in and provide you the direct link to it. You can access Gorilla Tag at https://www.oculus.com/experiences/quest/4979055762136823/. Bear in mind it's available through App Lab and may be still experimental and in development.

 

So we can tackle your payment error please review the payment method requirements and if all are met reach out to us by going to https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

I found a notification on my oculus app and i was able to find it, im going to buy it soon,