recover account/games-on my rift

[gtfawfmn]

Hello,

Holy smokes the target audience is super vague here, what a lousy forum structure - and I'm only here because the "contact" section for meta goes into an infinite inescapable loop because meta seems to pretend the Oculus Rift doesn't exist.  I can't talk to real support folks because they didn't include serial numbers from the Oculus Rift  I CAN'T EVEN POST THIS FORUM POST BECAUSE OCULUS RIFT DOESN'T EXIST AS A LABEL?!?  There ya go, I put a fallacious label because you forced me to. ufb,bwat

Issue: There is no support contact for Oculus Rift.

Real issue: I reimaged my PC.  I tried logging into Meta - and couldn't.  I tried resetting my password - and couldn't.  I created an account with the same email address as my old account - and could.  I do not have my library.  I have many games that I paid for, that I no longer have access to.  

Precisely why i would have wanted to avoid this garbage system to begin with, but I digress...

I'd like to restore my previous account - specifically, the things that I paid for.  The Support system does not allow me to create a ticket without what they think is a valid serial number (even though my serial is valid, it doesn't recognize it).  

[Choleni]

Hi @gtfawfmn 🙂

I understand your frustration, I would probably feel the same.

Send a PM @MetaQuestSupport 

They will help you.....even without a serial number😅

Click on the name to visit their profile page, then click the "send a message" button.

I hope this can be sorted fast and you get your old account and games back.

[MetaQuestSupport]

Hi there, @gtfawfmn! We certainly want to make sure you're able to access all the games you've paid for, so we absolutely would love to look further into where your Rift purchases might have wound up! When you get a chance, could you please send us a PM so we can gather some personal account information to investigate this further? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're really eager to hear from you! 

[MetaQuestSupport]

We're following up to see if you were able to get that PM sent. If you need further assistance, please don't hesitate tp reach back out to us!