cancel
Showing results for 
Search instead for 
Did you mean: 

remote desktop stuck at download app

BR0KENmyBONES
Honored Guest

ive owned my quest 3 for nearly 3 months and used the app daily (ive even ditched the desk and use my quest from tge comfort of the sofa)

 

today i turned on as normal, started my pc, loaded the meta quest remote desktop app (logged in and sat at "ready to connect" got comfy on the sofa and put on my "goggles" pick up my "wands" and loaded in.

 

Today the Remote desktop app instead loading at the scrren where i can select which pc to connect too (saying available under) shows the "welcome" screen and the "send download link" button.

 

restarting app, headset and even clicking the link wont trigger it to go to thdnext window to connect to my pc.

 

my pc dosnt have sufficiant specs for airlink or a cable link, so this has been the only connection to my pc since i got thd quest

 

***** update to add information.

pc is running app version 8.0.0.3.115 (newest version available)

quest app vrsion 78.0.0.17.107

 

 

.com.oculus.metacam-20241116-111020.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

BR0KENmyBONES
Honored Guest

******** Issue resolved ********

After contacting online chat support and trying several fixes, it was finally resoulved by opting into PTC and installing the unreleased v71 software update. 

As soon as it was installed and headset restarted, opened and loaded first time.

View solution in original post

1 REPLY 1

BR0KENmyBONES
Honored Guest

******** Issue resolved ********

After contacting online chat support and trying several fixes, it was finally resoulved by opting into PTC and installing the unreleased v71 software update. 

As soon as it was installed and headset restarted, opened and loaded first time.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?