I have a device on my account that I dont have anymore. How do I remove it? I already did factory reset, and returned the item. I can't find anything on the app nor on my account on meta web platform.
Hello electricunicyclemilton, we would gladly help you pair your wife's device with the Quest 2. We are glad to hear that you have upgraded to the new Quest 3, and we would love for you and your family to enjoy VR together! We understand it can be challenging when new technology does not pair correctly with our mobile device. Let's go ahead and see if we can get this fixed with some basic troubleshooting.
We greatly appreciate the troubleshooting steps you have already completed. Let's change the order and see if that helps. What we would like to suggest is uninstalling the app from both your and your wife's phones and performing a hard reboot on both headsets. Once you have completed that, reinstall the app on both phones and log back into the account. We recommend connecting one device to just one mobile device.
We hope this helps. If you still have this issue, once you complete those steps, please let us know, so we can take a closer look.
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Hey there! We are just following up with you in regard to pairing the desired device with the desired mobile device. If you still need help with this, please let us know. We are here to help. Feel free t reach out to us anytime!
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Hi @electricunicyclemilton! Thank you for the swift response, and providing those screenshots. We wanna look into this issue further for you, to get a resolution to this matter. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
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Hey again @electricunicyclemilton! We just wanted to follow up with you on the issues you were having removing a device off your account. Did you still need assistance with this matter? Talk to you soon! Have a great day!
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Hi! I’ve not had my first device for over a year, and it’s still showing as a device on my account. When I try to delete the data, I get “An unknown error has occurred”. How can I remove, or at least rename as to not confuse the two?
Hey there @RFPanhorst! It looks like you're interested in removing your device from your account, and we'll work on this together! We've shared an article with you that explains how to remove your device from your account. Many customers have found this article useful for removing their devices. Feel free to reach out if you have any questions!
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Hi there @LittleJoe666! We are more then happy to assist. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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