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replacement issues

TruckerDude
Honored Guest

I sent my oculus in for a RMA and when i sent it back it said to send my headset and controllers back so i did. When i received my replacement I didn't receive any controllers and also the headset will not boot past the Oculus symbol screen. I need help with getting in contact with someone that can help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Yikes! This is definitely not something we wanted to occur @TruckerDude. Please be sure to Submit a Ticket with us at your earliest convenience. We'll be able to assist further with this issue within that platform, you'll be able to reach us via email, live chat and a scheduled callback.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TruckerDude
Honored Guest

I am waiting on a call back as we speak