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rift s displayport plugged in and not working

greigo.2022
Honored Guest
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @greigo.2022! We would love to help you with connecting your Rift S. We completely understand how it can feel when you are ready to game and are not able to connect. lets go ahead and start out with some troubleshooting steps and hope that does the trick!

 

Does the system have an antivirus suite that is active? Antivirus software may interrupt or slow down the Oculus software’s ability to access information from Oculus’ servers

Does the system run on a strict firewall/proxy network configuration? Some configurations may prevent the Oculus software from being able to communicate with the Oculus servers.

  1. Restart the device
  2. Try another application to check if the connection issue is related to the Oculus app only
  3. Try another connection type (ethernet or Wi-Fi)
  4. Try checking the settings of the Antivirus software for options to whitelist or add Oculus as a trusted program.
    1. Adding the Oculus application to the antivirus software’s whitelist or trusted list should help resolve slow down or issues accessing content without compromising the user’s system integrity.
    2. Please provide this public article for additional information on antivirus software.
  5. Try a different network; one with no restrictions.
    1. Trying another network without a proxy can help resolve any slowdown that occurs when routing internet traffic through another network.
  6. Try troubleshooting network Wi-Fi

We hope this helps. Feel free to reach out to us for further assistance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey! We are just following up with you to check and see if you still need assistance with connecting your Rift S. If you still need help with this, feel free to reach out to us for further assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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