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rift s loud beep, black screen and static

littledave2020
Honored Guest

I will use it for 30 min then it will crash and after it come back on it will tell me that the  display port is not on. how do  send log on here bc it keep telling me that it does not support zip  

 

4 REPLIES 4

littledave2020
Honored Guest

littledave2020_0-1672000237415.png

how do i send logs 

Hello, Little Dave 2020. We saw that your Rift S was crashing, and we know how this may spoil your VR experience. Please allow us to give you our headset so you can use it again. You wanted to send us your logs, and that's good. We'll offer you this link to establish a support ticket so our specialized team can look at your logs.

 

However, we want to remind you not to submit your logs here because we don't want your personal information to be exposed.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello littledave2020, we're checking in with you to see if you still need help with your headset crashing and beeping loudly. Your input is very important to us, so don't hesitate to get in touch with us.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

i am still waiting to hear back about the logs