right lens issue

[Jarveh]

Hi,

I need help with my metaquest 3, the right side looks damaged, it has different coloured lines through it the left side is fine as shown in the pictures enclosed

left eye

right eye

right eye at startup

Any help on how to fix would be great

Garry

[MetaQuestSupport]

Hey @Jarveh ! Thank you for reaching out to us regarding the issue with your lens on the headset. The screenshots you provided are really helpful, and we're here to assist you in troubleshooting so that you can enjoy your VR experience again. 

Firstly, we recommend trying to reboot your headset. Simply hold down the Power button and the Volume button together until a menu pops up with different options, then choose the reboot option

If the reboot doesn't solve the problem, you can try doing a factory reset. Use the same method as before, but this time choose the factory reset option. Just make sure to enable cloud backup before proceeding, so that you don't lose any important data!

Please let us know if these steps were helpful in resolving the issue and getting everything back to normal. We look forward to hearing from you soon.

[MetaQuestSupport]

We wanted to touch base and see if the steps we shared with you earlier helped to fix the problem with your headset. If you need any more help or have any questions, please feel free to get in touch. We're more than happy to assist you.

[Jarveh]

I tried rebooting and factory resetting but the issue is still happening

when casting to my device the picture is fine, so i dont know if it is the lens thats faulty/damaged

Regards

Jarveh

[chris.o.yul]

It looks like an LCD panel issue.
You will likely to have it repaired/replaced.

[MetaQuestSupport]

Hey @Jarveh! Thank you so much for your response. It appears we would have to proceed with a return process.  Due to the nature of this please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us so we can proceed with the return. Please remember, you must be signed into the community first to send us a private message.

Let us know if there is anything else we can assist with, we're here to help!

[MetaQuestSupport]

Hey there, @Jarveh, We're just circling back around to see if you need help with your Quest 3 still. If so, as stated above, please feel free to message us so we can assist you. 

[Jarveh]

Thank you for the advice, my Metaquest was sent bact via RMA, just waiting for a response

[MetaQuestSupport]

Hey there, @Jarveh! In this case, we would not be able to look into or share any information about your RMA in this thread. Please reach out via a private message as requested previously if you need assistance with your RMA, so we can gather the private information needed to look into this further. 

Thank you for reaching back out, and if you have any other questions please do not hesitate to let us know!