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runtime error and installation error

aerthi
Level 2

i keep getting the runtime error whhen opening oculus and when i install the app i get encountered an error

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @aerthi,

 

Based on what you mentioned we recommend the following steps:

If those steps didn't fix the issue, please look through this helpful article. There are several links to possible fixes to the issue you're experiencing: 

How to resolved Runtime Service error

 

If you're still needing assistance, please gather your oculus logs and open a ticket with support.

We look forward to getting this resolved for you as soon as possible.