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jude150
Honored Guest
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there! Thank you for reaching out about these issues. Having your apps load properly is pretty important, and we understand how these kinds of issues can break the excitement of VR. Not to worry, as we would love to see how we can help you get back into your quality VR experiences!

Are you noticing any issues on the home menus? Or with 2D apps such as the browser? Just to be sure, have you tried turning off the headset and turning it back on? We do recommend turning the headset off and leaving it off for a few minutes before turning it back on. Likewise, do these issues persist if you uninstall and reinstall the games?

From the sounds of the issues you explained, it is likely a good idea to attempt a Factory Reset to ensure things are starting fresh. Otherwise, please let us know how any of our suggestions work, and we would love to review further steps if the issues continue. Just let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @jude150. We know that games not working is a significant obstacle when trying to enjoy VR. We would love to know if any of our previous suggestions helped. Otherwise, feel free to contact us directly so we can further investigate the issue. We are available 24/7 from our Profile Page by clicking "Send a message" while logged in.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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