Thanks for reaching out to us, @lighte_creations! We're grateful that you are pushing the boundaries of VR by utilizing the new spatial video feature! We understand that you're having trouble locating the spatial videos you uploaded but, we're eager to help you locate them!
Once you have uploaded the spatial video, it should have been converted for playback on Meta Quest hardware and stored in the cloud. Once you've put on your Meta Quest headset, simply select the spatial video content in the Files menu for an immersive viewing experience. You can manage your spatial video content from either the Meta Quest mobile app gallery or in the spatial videos section of the Files menu in your headset.
We're aware that you mentioned that you couldn't find the files after uploading them, but we want to ensure that you have searched the File menu. We also want to verify that you're actually uploading spatial videos that were recorded with your iPhone 15 Pro. Can you please also make sure that your Quest's software is up to date and running Meta Quest build 62.0 or later? if you're using 62.0 already we recommend upgrading to 63.0 as it's the latest and most improved version. We want to make sure that you are uploading spatial videos taken with your iPhone 15 Pro. Please ensure that your Quest's software is up-to-date and running Meta Quest build 62.0 or later. If you're already using 62.0, we suggest upgrading to Meta Quest build 63.0 since it's the most recent and improved version. Additionally, could you please ensure that your Meta Quest App is up to date.
Once you've confirmed to us that your Quest software and Meta Quest App are up to date and uploading a Spatial video taken with your iPhone 15 Pro, we'll have a better understanding of how to proceed. Thank you beforehand and we're looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @lighte_creations! We just wanted to stop by as we noticed that you were having some difficulties locating a spatial video that was uploaded to your headset. We certainly want to take a closer look at this with you, as that isn't the experience we wish for our users when using the new spatial video playback feature! First, we'd like to ask: what kind of device were you trying to upload from? Is it an Android or Apple device? Additionally, we'd like to provide you with this article that covers a few details about the spatial video playback on the Meta Quest headsets and how it works. We hope that this was helpful, and we look forward to hearing back and getting you on the right track to enjoy a stellar VR experience!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for reaching out to us, @lighte_creations! We're grateful that you are pushing the boundaries of VR by utilizing the new spatial video feature! We understand that you're having trouble locating the spatial videos you uploaded but, we're eager to help you locate them!
Once you have uploaded the spatial video, it should have been converted for playback on Meta Quest hardware and stored in the cloud. Once you've put on your Meta Quest headset, simply select the spatial video content in the Files menu for an immersive viewing experience. You can manage your spatial video content from either the Meta Quest mobile app gallery or in the spatial videos section of the Files menu in your headset.
We're aware that you mentioned that you couldn't find the files after uploading them, but we want to ensure that you have searched the File menu. We also want to verify that you're actually uploading spatial videos that were recorded with your iPhone 15 Pro. Can you please also make sure that your Quest's software is up to date and running Meta Quest build 62.0 or later? if you're using 62.0 already we recommend upgrading to 63.0 as it's the latest and most improved version. We want to make sure that you are uploading spatial videos taken with your iPhone 15 Pro. Please ensure that your Quest's software is up-to-date and running Meta Quest build 62.0 or later. If you're already using 62.0, we suggest upgrading to Meta Quest build 63.0 since it's the most recent and improved version. Additionally, could you please ensure that your Meta Quest App is up to date.
Once you've confirmed to us that your Quest software and Meta Quest App are up to date and uploading a Spatial video taken with your iPhone 15 Pro, we'll have a better understanding of how to proceed. Thank you beforehand and we're looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
That's amazing! We're excited that you're able to use the new Spatial Video feature now- we can't wait to see what you do with it!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
