the same problem, exactly like chadbeadle

[christian.vienna]

this text is from  @chadbeadle

and i have the exact same problem

This is ridiculous. Everyone having the same issue and support only ask more questions when it's been explained many times. So let me rephrase whatever you want else is saying. Mine started with starting the quest2 I received a message saying that the device was having problems with tracking. I would not be able to use the boundaries. My controllers were not connecting so I could not do anything so I restarted the device and use the minus volume and did a factory reset. After the factory reset it would boot up and try to do the pairing mode for the controllers as soon as it would go to that screen then you would get a black screen but continue to hear music. If you tap the power button a few times you could get it to come back onto the screen where it's asking you to remove the paper from the controllers so the batteries would be activated. I can get my right controller to pair and I've had the left paired as well but it won't allow me to do anything I stay stuck on that screen. I have left the batteries unplugged for over 5 minutes actually several hours to be honest. I have done a hard restart. I have tried to use the mobile app it will show my right controller synced but not my left now after many different tries. But every time I start the device it continues to do the same it starts up just fine you start to see the video showing the two controllers then it gets to a black screen you still hear music hit the power button a couple of times you can get it to stay on where you can see but I'm stuck there as everyone else probably is. So instead of asking more questions why don't you give some troubleshoots maybe explain how to do a force firmware update? PS. I believe what people are saying about it being locked is if you go to device info you get your serial number next line says boot slot a next one is secure boot yes and next line is locked State locked build variant user model revision Hollywood and then ram size 2 partitions

please somebody help us as nobody answered this issue

[christian.vienna]

I cannot even get the paring to start the controllers are just vibrating and blinking I can see the pairing numbers in the headset but no reaction at all and I cannot connect/pair the headset to the android app because the app doesn't let me scroll down and select the quest 2 from the list.....and yes I cleared the cache and reinstalled the app and of course the windows application also more then once. I did a factory reset of the headset and noticed in the internal menu that it's State is locked, but I cannot find a possibility to alter this. what does this even mean ?

I am confused because the windows app did 9 updates after installing it and then one driver update every time I installed it freshly but it didn't solve the problem

when I turn it on now, the headset is stuck in the paring screen without any reaction of both the controllers and after entering the 5 numbers displayed for pairing , no advancement whatsoever.

please help,I appreciate it

[christian.vienna]

anyone please !