cancel
Showing results for 
Search instead for 
Did you mean: 

the visor caused a burn on my son's forehead.

hanselcb1989
Honored Guest

IMG_5259.jpeg

 My son played with the oculus quest 2 for approximately 45 minutes and that caused him a burn due to the material that protects the visor, due to the rubbing of the skin and the material caused this burn

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

dhoward80
Honored Guest

Make sure the visor fits his head snugly. 

NomadsAnIsland
Heroic Explorer

Are you using the silicone cover for the facial interface. It should be included unless your headset was made before this was added. The cover should help to prevent skin irritations like this.

https://www.oculus.com/silicone-cover/

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?