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trying to add second profile to "Supernatural"

GoldMember0070
Honored Guest

New (main account) user: I've added a second profile to my meta quest 3 (it shows up in my Profiles list) but when the other profile user accesses "Supernatural", it asks them to pay for a subscription. Friends sent us a referral link for Supernatural and I clicked on that, and started it up and completed my first workout, So far, so good. We also received a 1-year, 1/2 price deal that came with the recently purchased headset which I don't know if it's active (I didn't activate it manually). Anyway, the other profile user can't get past being asked to pay.

Any help would be appreciated.

3 REPLIES 3

Choleni
MVP
MVP

Hi @GoldMember0070 🙂

As far as I know, Supernatural can only be used with a subscription.
The subscription cannot be shared, meaning each account must purchase and pay for a subscription.
I assume you're currently using the free trial.

 

Thanks, Choleni. I have a full subscription. You can invite up to 3 other profiles on the same headset. I just couldn't do that for some unknown reason. I finally got to chat with Supernatural support and they added my 2nd person manually. All good now.

That's great! Glad you solved the problem👍