cancel
Showing results for 
Search instead for 
Did you mean: 

trying to change the default email when i do, sends code to email i no longer have access to

thisismeta187
Honored Guest

Hello there, I just bought a new oculus quest 3s but i'm having trouble managing my account, when trying to setup 2 factor it asks me to enter a code that is sent to an old email of mine that I no longer have access to. Awhile ago I added a new email but it defaults to the one I no longer have and when i try to remove it, it just loops asking for a code I cant put in.

i'm unsure of where else to turn and i am hoping that you guys can help me out!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @thisismeta187 

 

Thanks for reaching out. We would love to look into this two-factor authentication issue for you but to do so we would need to gather further information. Could please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!