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trying to refund

nikacheishvili
Honored Guest

hello there! my name is nick and yesterday I bought a bundle/pack of vader immortal which includes 3 episodes of game 

but when i launched first episode I started to feel sick and turned it off, then I was trying to refund the game but, it said that i have it more than 14 days or I played it more than 2 hours, but I didn't I played it like 5 minutes.(you can check if you want)

so can you please help me to refund the game cuz I have this kind of bug or something idk

thanks! nick.

 

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @nikacheishvili! We couldn't help but notice that you are experiencing some issues when trying to refund Vader Immortal Pack. Thank you for bringing this to our attention! It's important that the process of refunding a digital purchase be relatively simple for our users. We see why you have a concern here and we're happy to help out! So that we may locate your account and get this issue resolved, we'd like to invite you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hiya @nikacheishvili! We just wanted to follow-up with you to see if you were still needing assistance with your refund. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Daneej
Honored Guest

I have no ability to get a refund I think because I had played for more than two hours. Trouble I had was I did not have the space. I kept trying to play but my experience was no good because I can’t wave my arms around safely. Can a refund be considered. I have actually uninstalled the games. 

Hey there @Daneej! We can definitely look into this for you, we'll need to gather some details from you in order to help as best as we can.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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