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unable to activate headset with Meta Quest app.

D1FUZI
Honored Guest

in meta quest it says "could not connect to the headset". connected to the same network. I also tried to activate from different devices. gives the same error.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @D1FUZI, we've noticed you're having trouble activating your Meta Quest 2. Activating your headset is one of the first steps in entering the world of VR, and we definitely want you to have a smooth experience! With that being said, we'd like for you to try the following:

 

  1. Ensure your phone is compatible with the Meta Quest App
  2. Remove any unsupported third-part accessories (headset covers, etc.)
  3. Ensure the mobile app and headset are on the latest available version

For more information on troubleshooting pairing issues, visit here. We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, we wanted to check back in here to see if you needed any further assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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