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unable to connect to internet

sk212
Honored Guest

just within the last two months, myquest won't stay connected to the internet. it started when i had a quest 2, and it just happen overnite. i log on the quest, then the internet post comes on, i go into the internet settings, and it says, connected, then saves, then disconnect. all with a few seconds, and then it repeats itself. its caught in a loop, so im thinking something wrong with the internet, my provider, but nothing else that i use the internet for is effective, my computer, my tv are not effective in any way. i then disconnected my router and this work for a week but now its doing it again, i cant use my quest cuz of that repeated loop. its not the internet connection, its something with a the program issues within the quest.has anyone else had this type of problem, if did,how did you resolve it.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank you for sharing this. We understand that you are encountering issues with connection. For us to get you back on track, we would like to encourage you to reach out to us privately!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Vatorbug
Honored Guest

I'm having the same kind of issue did you ever get yours fixed

Hello @Vatorbug 

 

If you are running into a similar issue would you mind getting in touch with us directly so we can troubleshoot this with you?

 

Like before if you want to contact us please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

vatorbug,no, still won't work, i tried a factory reset, but nothing, and its not my headset, as i stated before, this happen on my quest 2, thats why i went out and bought a quest 3 thinking it was the headset. now, remind you, i had no problems for years, with the same internet provider just until a month or so ago. so,its got to be a recent upgrade on meta part. if you find a way to solve this issue, please reply and let me know how you did, thanks, and good luck

 

yea same here...ok thank you

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