06-26-2024 04:29 PM - edited 07-17-2024 09:13 PM
06-27-2024 10:41 AM
Hey there @ScriptGoober! We know how important it is to have everything working seamlessly and we want to team up with you in figuring this out. Typically when the Meta Quest 3 is being connected to a PC, a USB-C 3.0 cable and port is necessary for optimal functionality. In addition, some PC's specs may be outside of our requirements, which could cause connection issues. If we understand you correctly, are you trying to transfer files to and from the Quest 3 and your PC? If so, when was the last time you were able to successfully do this? We look forward to your reply, and to continuing to investigate this with you!
06-29-2024 02:22 PM
Hello again @ScriptGoober! We just wanted to circle back around to see if you still needed assistance. If so, please reach out at any time!
06-29-2024 04:05 PM
i think it last worked about 6 months ago.
06-29-2024 04:42 PM
Hello, @ScriptGoober! We wanted to make sure that you didn't need any other information from us and that your issue was fixed. If you are still having issues and need further assistance, please let us know. We want to make sure that we have helped you to the fullest extent.
06-30-2024 09:18 AM
my issue has not been fixed, i still can't access usb from windows.
07-01-2024 10:03 AM
Hi @ScriptGoober. Thanks for letting us know you still need assistance. Could you make sure the PC's specs are up to the requirements, as this may be causing connection issues? We would like to ask again if you are trying to transfer files to and from Quest 3 and your PC. If so, when was the last time you were able to successfully do this? Please let us know so we can proceed accordingly. Talk soon!
07-02-2024 10:10 AM
Hello again, @ScriptGoober. Have you taken a look into those requirements? How is everything going? Please let us know if you need further assistance or if you have resolved your issue. Talk soon.
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