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update fixed

ogmius
Honored Guest
I used the installation app to do a repair and it worked. took about 20 minutes to reinstall but it worked I have VR again.  
33 REPLIES 33

rh_galaxy
Heroic Explorer
Don't think you would be any happier with a vive... there are much trouble with the steamvr software at the moment, and you'd be left out to that... This probably will be resolved within hours, while steamvr issues goes on and on for weeks...

Where is the description of the issue you are having?
Is it related to my issue: https://forums.oculusvr.com/community/discussion/72000/updated-to-1-20-then-got-a-fw-update-then-1-33-queued-now

ogmius
Honored Guest
all I did was to use the repair function 

jackburton09
Honored Guest
back to normal i didn't do anything i just upadate again through home and now back to normal

IamJonD
Honored Guest
Same here, update broke the Oculus app (vr service error). Tried repair which downloaded 5GB but failing to install "Restart Computer, sorry we encountered an error".

Anyone got a fix for this yet?

LuDia001
Honored Guest
Pretty sure the latest version of this one is the bad one. --> OVRServer_x64.exe 501061-public 
I see this one right after reboot connecting with the internet like 8 times or so and each time it gets killed automatically.(crashing)
Manually killing all related Oculus processes and manually starting in command prompt OVRServiceLauncher.exe -start
 does exactly the same. I noticed this executable and other core dll's changed this morning on my machine. There must have been compiling errors as I notice a lot of cpp errors when trying to do it manually. I simply can't believe this has passed any form of QA at all. No notes on the main website either and this is not helping in shaping the integrity and believe on a company like Oculus. Their entire customer base is not able to use their product at all !! this is simply not acceptable in the world we are living today by keeping all of us in the dark.

PapaCharlie85
Honored Guest
Same Issue here…
I received a new PC today.
Downloaded latest installer Version.
Downloaded the 5GB (meanwhile 4 times)
After downloading it says that an error occured and that i have to reboot the PC.

What I tried without success: 

Disable Firewall/AntiVirus
Adding exclusions to Firewall/AntiVirus
Run as admin
Several "fixes" from the web including Regedit to check the permissions
Trying to install on another drive

Nothing works and it is frustrating! 

Here is the log text:

[Debug] [15.12.2018 14:28:35] Starting up OVRLibraryService v1.16.0.0.
[Debug] [15.12.2018 14:28:35] Starting up.
[Warning] [15.12.2018 14:28:35] IPC connection attempt failed!
[Debug] [15.12.2018 14:28:35] IPC thread running; waiting for Oaf to connect.
[Debug] [15.12.2018 14:28:35] App libraries for this user: [CORE_DATA]
[Debug] [15.12.2018 14:28:35] OVRLibraryService starting in service mode.  Arguments: [install-package, C:\OculusSetup-DownloadCache\oculus-runtime.zip, C:\OculusSetup-DownloadCache\oculus-runtime.zip.sig]
[Debug] [15.12.2018 14:28:35] Creating NTFS transaction.
[Error] [15.12.2018 14:28:35] Invalid command 'install-package'! Args: 2
[Debug] [15.12.2018 14:28:35] Operation failed.  Rolling back changes.
[Error] [15.12.2018 14:28:35] Exception in PerformBlockInTransaction():
System.Exception: Block returned ErrorInvalidCommand.
   bei Daybreak.OVRLibraryService.Libraries.LibraryController.<>c__DisplayClass19_0.<PerformBlockInTransactionDeprecated>b__0(IntPtr transaction)
   bei Daybreak.Core.TxF.PerformBlockInTransaction(Func`2 block, Nullable`1 existingTransaction)
   bei Daybreak.OVRLibraryService.Libraries.LibraryController.PerformBlockInTransactionDeprecated(Func`2 block)
[Debug] [15.12.2018 14:28:35] Exiting with code 18 (ErrorInvalidCommand).

Maybe someone has an idea

Rgds, PC

Seafit
Explorer
Repair function failed for me and it uninstalled the existing Oculus install. Trying to reinstall now, failed twice now trying a 3rd time after disabling Windows Defender. I'm not hopeful. 
Also, having to download 5GB for each installation attempt is not insignificant on my connection, it takes hours. 

EDIT: Forgot to mention I am seeing the same log entry as PapaCharlie85

Anonymous
Not applicable

AeroXpert said:

Still didn't work for me.  I just tried again.  Deleted the old setup files, including the OculusSetup-DownloadCache, downloaded the OculusSetup app around 30 minutes ago, re-downloaded the 5 GB, just got the "Restart Computer, sorry we encountered an error" message.


Same here... and I tried deleting also everything Oculus-related in AppData/Local and AppData/Roaming folders but it's the same: "Restart Computer, sorry we encountered an error"...

:disappointed:

Seafit
Explorer
Just tried to install again and another failure

I did find an error in 
<USERNAME>\AppData>Local>Oculus\OculusSetup.log
 
============================================================================
[Error] [15/12/2018 16:47:36] Error setting up Oculus directories: Daybreak.Core.Io+IoException: Error creating directory 'C:\Program Files\Oculus\'. ---> System.ComponentModel.Win32Exception: Access is denied
   --- End of inner exception stack trace ---
   at Daybreak.Core.Io.CreateDirectory(Nullable`1 transaction, String path)
   at Dawn.Setup.CreateOculusDirectoriesStep.CreateDirectories(Nullable`1 transaction, Boolean movedSoftware)
   at Dawn.Setup.CreateOculusDirectoriesStep.InstallImpl()
[Debug] [15/12/2018 16:47:36] Install 'Dawn.Setup.CreateOculusDirectoriesStep' failed.
[Warning] [15/12/2018 16:47:36] Rolling back installation.
[Debug] [15/12/2018 16:47:36] Partial uninstall: True
[Debug] [15/12/2018 16:47:36] Uninstall 'Dawn.Setup.CreateOculusDirectoriesStep' succeeded.
[Debug] [15/12/2018 16:47:36] Uninstall 'Dawn.Setup.CreateLibraryServiceStep' succeeded.
[Debug] [15/12/2018 16:47:36] Uninstall 'Dawn.Setup.InstallRedistributablesStep' succeeded.
=======================================================================================
Those are the last entries in that file. Anyone else seeing this?

Seafit
Explorer
Fixed for me:
Right, so after seeing that 'Access is denied' message I ran the setup as Administrator (right click on file choose Run as Admin option) and that has worked for me, I have it working again.
I hope that helps someone out there, good luck guys

EDIT: I had Windows Defender disabled when I did this, not sure if relevant but adding in case
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