05-26-202402:47 AM - last edited on 05-28-202409:44 AM by WootM4ge
Bug report (v66 PTC): not always, but happened several times already since I got this update, when I quit an app or game I'm stuck with a black or camera view, all I can do is double tap the headset to switch between them. Long pressing the menu button doesn't do anything, I can only see the restart / shutdown dialog with a long press of the power button. Everything is fine after reboot, until next time ...
Hi @Goebish! Thank you for reaching out to us in regards to this matter. We understand how important gameplay is to you and we would love to help you keep playing. If you are still having any issues, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, @Goebish! We're glad to hear that all is well now after reboot. Please continue to keep us posted and report bugs as you discover to help us improve. The black screen typically stems from low battery life or unsupported third-party accessories. Keep that in mind as you game on. We'll stay tuned for the next 24 hours for ways to assist further before closing out. All the best!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
