v71 update broke my controller and this is the help meta offers

[rosebomb]

Meta Store Support (11/20/2024, 4:23:37 PM): Thanks for contacting Meta Store Support! We’re here to make sure you get the help you need.
Meta Store Support (11/20/2024, 4:23:38 PM): We can help answer your questions. Please don't send any of your sensitive personal information, like credit card numbers, in this chat. Do not refresh this page as it could interrupt your session.
Robbie (11/20/2024, 4:23:50 PM): v71 bricked both my controllers but i eventually got my left to take the update. right controller still stuck at 0%. no matter how long i hold a and home button it will not blink red and white. tried reinstalling update a few time.
Lilitha (11/20/2024, 4:24:12 PM): Hey how are you doing if I may ask? Thank you for contacting Meta Store Support. My name is Lilitha and I'm delighted to be of service to you.
Robbie (11/20/2024, 4:24:49 PM): hi
Lilitha (11/20/2024, 4:25:10 PM): Thank you for bringing that to our attention, I will do my best to assist.
Robbie (11/20/2024, 4:25:40 PM): controller pairs but shows no firmware
Lilitha (11/20/2024, 4:26:53 PM): Did the controllers both get done with updating?
Robbie (11/20/2024, 4:28:19 PM): no. left failed at 33% about 10 times then the next day it finished after a few tries. right fails at zero and i have tried many times
Lilitha (11/20/2024, 4:29:15 PM): Thank you for providing that information, so the left controller works perfectly?
Robbie (11/20/2024, 4:29:57 PM): seems to but can't really play to see
Robbie (11/20/2024, 4:30:33 PM): tried new batteries a few times
Lilitha (11/20/2024, 4:31:47 PM): Can you give me 2-3 minutes while I look into this for you.
Robbie (11/20/2024, 4:31:55 PM): yes
Lilitha (11/20/2024, 4:32:01 PM): Thanks.
Lilitha (11/20/2024, 4:35:49 PM): Could you please confirm if you are using the Meta Quest 3?
Robbie (11/20/2024, 4:36:07 PM): yes
Lilitha (11/20/2024, 4:37:03 PM): I will provide you with steps that you can use to perform a factory reset for the right controller then please try again with the update.
Robbie (11/20/2024, 4:37:50 PM): holding a and home button does not make the red and white lights blink
Robbie (11/20/2024, 4:38:18 PM): controller only blinks white sos
Lilitha (11/20/2024, 4:39:14 PM): I appreciate that information however I need you to preform the factory reset for the controller.
Lilitha (11/20/2024, 4:39:49 PM): May you kindly follow these steps below:
-Use the correct button combination to start the factory reset process.
-Right: Hold the A button and tap the Home (Meta logo) button 5 times.

-Left: Hold the X button and tap the Menu button 5 times.

-The LED will blink orange/white while the factory reset is being performed.
-The LED will then change to light blue during boot.
-Controllers can be used again as normal once the boot is complete.
Robbie (11/20/2024, 4:41:25 PM): doesn't make it do anything. no orange /white blink
Robbie (11/20/2024, 4:41:50 PM): still just white sos blink
Lilitha (11/20/2024, 4:42:41 PM): It suppose to blink white during factory reset
Robbie (11/20/2024, 4:43:23 PM): it never blinked orange.
Robbie (11/20/2024, 4:44:33 PM): 3 fast blinks 2 long blinks then 3 more fast blinks then it repeats
Lilitha (11/20/2024, 4:45:46 PM): I will need you to follow the steps accordingly because factory reset suppose to work.
Robbie (11/20/2024, 4:45:50 PM): make that 3 fast 3 long then 3 fast
Robbie (11/20/2024, 4:47:23 PM): hold a tap home 5 times doesn't work
Robbie (11/20/2024, 4:49:06 PM): i have tried it while blinking sos and pulled the battery and tried before it started blinking
Robbie (11/20/2024, 4:49:47 PM): i have tried it paired to the headset and not
Lilitha (11/20/2024, 4:50:02 PM): Thank you so much for the information you have provided, I will now ask our specialized team to assist us with this issue.
Robbie (11/20/2024, 4:50:15 PM): ok thanks
Lilitha (11/20/2024, 4:52:36 PM): Could you please provide me with the devices serial number I will look into possible replacements for you.
Robbie (11/20/2024, 4:53:25 PM): be40163c19f03c3b
Lilitha (11/20/2024, 4:57:25 PM): The right controller serial number starts with 2L0YN and you will find it in the battery compartment
Robbie (11/20/2024, 4:58:25 PM): 2goyzj5f7qo2rv
Lilitha (11/20/2024, 5:01:48 PM): I really appreciate the information you have provided.
Lilitha (11/20/2024, 5:04:56 PM): After reviewing your information, based on the purchase and activation date, we confirmed that your device is out of warranty. Due to this, we are unable to issue a warranty replacement for your device.
Lilitha (11/20/2024, 5:05:48 PM): We truly appreciate you for being a loyal customer. We would like to offer you the opportunity to purchase a refurbished replacement through the Meta Out of Warranty program. If you are interested, please tell me so I can start the process by sending you an email with the price details, and a form where you can provide your payment information and shipping address.
Robbie (11/20/2024, 5:05:50 PM): so your update broke my controller and i am out of luck?
Robbie (11/20/2024, 5:06:53 PM): and now with every update i get to possible be forced to buy a new controller?
Robbie (11/20/2024, 5:07:48 PM): i played for over an hour it worked fine then installed your update and it stopped working
Robbie (11/20/2024, 5:11:12 PM): 3 quest 2's and one quest 3 and was going to buy another for my son for Christmas. starting to think that is not a good idea if your updates lead to me buying new controllers
Lilitha (11/20/2024, 5:14:17 PM): I understand how you must be feeling during this time however I would really love to help you but there is nothing I can do due to the warranty options.
Robbie (11/20/2024, 5:15:33 PM): its not a warranty when you software update broke the controller that was working
Robbie (11/20/2024, 5:15:41 PM): your

[Das.Bearski]

My right controller “died” at 50% during the update.

Ended up changing my Duracell batteries to energizer.. For whatever reason, that turned the remote on and promptly updated.

[rosebomb]

i wish that worked for me but sadly i have tried a few new batteries with no luck. left failed at 33% a few times right has failed at 0% no less then 50 times.