cancel
Showing results for 
Search instead for 
Did you mean: 

virtual desktop major stuttering

Chopter10
Explorer

Whenever I open up my Virtual Desktop and connect to my PC, my gameplay has major unbearable stuttering, to the point where I can't even point at things with my controllers and that my vision becomes warped. Just the day before, everything was working fine and smoothly, I'd connect, launch Steam VR, open up a game and it would run as expected. I'm using a hotspot from my PC, my specs are 8gb ddr4 1650 ti i5 10300h.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Chopter10! Thank you for providing your experience on this. We want our users to have the best experience when using our devices. We have a list of requirements to run link. If a specific card is not listed there it would be considered unsupported. This would mean we're only able to provide basic troubleshooting steps. Making sure your graphic card drivers, operating system, and the Oculus app are all up to date would be the best first step. After that You can try restarting your PC and headset and see if that helps. Finally, reinstalling the software would be the last thing to try. If this doesn't help, if you have access to a device that has a listed supported graphics card, try running the programs on there so see if the issues persist. Please let us know if you have any other questions.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Chopter10! Thank you for providing your experience on this. We want our users to have the best experience when using our devices. We have a list of requirements to run link. If a specific card is not listed there it would be considered unsupported. This would mean we're only able to provide basic troubleshooting steps. Making sure your graphic card drivers, operating system, and the Oculus app are all up to date would be the best first step. After that You can try restarting your PC and headset and see if that helps. Finally, reinstalling the software would be the last thing to try. If this doesn't help, if you have access to a device that has a listed supported graphics card, try running the programs on there so see if the issues persist. Please let us know if you have any other questions.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?